Program Management Support

Quality Management Roles and Responsibilities

Our Project Managers have overall responsibility for the planning, implementation, maintenance, and execution of Quality Management. We integrate quality into specific project functions. Our Quality Assurance (QA) Manager and Project Managers have immediate responsibility for the planning, implementation, maintenance, and execution, including collecting all performance metrics and directing the efforts of all team members in creating and implementing the plan. The QA Manager also serves as custodian of all performance metrics, quality surveillance, and audit records. Team members work with the QA Manager to ensure all quality assurance measures are correctly and appropriately implemented. As is our corporate policy, each team member is, and continues to be, responsible for the quality and timeliness of the products and services they deliver.

Quality Management

LS3 implements a Quality Control Plan (QCP) that provides our customers with much higher visibility into program status and performance, while offering ongoing opportunities for process improvement. We use a Critical-To-Quality (CTQ) focus to achieve superior performance. This means that our approach to quality is designed to build performance metrics that measure our progress toward providing services and support that enhance end-users productivity and satisfaction with IT resources.

Our process maintains the customer at the core of all efforts and addresses your program needs directly and swiftly.

Our QCP goes well beyond simple metrics reporting by collectively identifying the activities for customer teams and our resources to partner and collaborate on; improving service delivery in support of end-user missions and goals. These activities are frequent, efficient, and occur at many parallel levels of our respective organizations-an essential step to forming a true strategic partnership. Our proposed QCP and continuous quality improvement approach consists of three cyclical stages.

The three quality stages include:
  • Quality Assurance - Performance reporting, partnering and collaborating with customers on opportunities for improving service delivery and realignment with changing mission objectives; adding flexibility into our overall support
  • Quality Plan - Definition of individual performance metrics, collection and reporting methodologies
  • Quality Control - Collecting and monitoring performance metrics, identifying opportunities for improvement and managing change for improvements

Continuous Improvements

LS3 recognizes that many customers to implement targeted, continuous improvements that are attainable by such means as elevating efficiency and effectiveness of the processes that exist and across organizational units. We work with our customers to baseline Task and contract performance metrics for implementation and review them during a period determined jointly with the customer leadership. As opportunities for improvement are identified and selected by the customer or our team members, metrics and Acceptable Quality Levels (AQLs) emerge and are integrated into implementation. We adjust our Quality Plan accordingly, in collaboration with our customers and the improvement cycle continues uninterrupted. Using this iterative process, we will achieve meaningful, measurable improvements that help leverage solutions for increased organizational efficiency.